UBER/SAME DAY DELIVERY - FREQUENTLY ASKED QUESTIONS

Select a topic below.

1Where is my MAC Cosmetics order?

You will receive an email update when your order is confirmed, picked-up, and delivered. Once Uber/Same day delivery has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your maccosmetics.com account under Order History.

2How will my MAC Cosmetics order be delivered?

MAC Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.

3When will I get my items?

Uber/Same Day Delivery delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).

4Can I track my delivery in real-time?

Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.com account.

5What if I’m not there to receive my delivery?

We recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. When your Postmate arrives, he or she will wait for up to 5 minutes while attempting to reach you. After 5 minutes, your Postmate will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, Uber/Same Day Delivery will return your order to our store. Your credit card will only be charged the $7.95 +tax Uber/Same Day Delivery fee.

6Will I be charged if I miss my delivery?

If attempted delivery fails, Uber/Same Day Delivery will return your order to our store. Your credit card will only be charged the $7.95 + tax Uber/Same Day Delivery fee. All other charges will be refunded within 7-10 business days.

7Can I contact my Uber/Same Day Delivery courier?

Yes! If you need to contact your Postmate, tap the Help button next to their name. Please note that your Postmate may be unable to respond right away if they are driving.

8Do I have to tip my Uber/Same Day Delivery courier?

Tip is included in the $7.95 + tax Uber/Same Day Delivery fee.

9Can I add/remove items to my order once I’ve confirmed order?

Not at this time. If you’d like additional items delivered, visit maccosmetics.com to complete another order.

10What if I provided the wrong delivery address?

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.

11Can I cancel my Uber/Same Day Delivery?

Once the order is placed, no changes can be made.

12Can I return my order?

Once your order is delivered, you will need to personally take the order back to the store for return. Uber/Same Day Delivery cannot return on your behalf.

13How will credits be issued for my returned order?

Credits are issued to the original form of payment used.

14How do I report missing or damaged item(s) in my order?

Please Message Us regarding missing or damaged items as soon as possible or call  1-800-588-0070.

15Why is Uber/Same Day Delivery not available for me?

Currently, Uber/Same Day Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.

16When will my credit card be charged?

A hold will be placed on your card once the order is confirmed on maccosmetics.com. Your card will be charged once your order is picked up.

17Will I be charged if my order gets cancelled?

If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.

18Can I use AfterPay for my Uber/Same Day Delivery order?

Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at https://www.maccosmetics.com/afterpay

19Still have questions?

Please Message Us or call contact Online Customer Service at 1-800-588-0070.