UBER/SAME DAY DELIVERY - FREQUENTLY ASKED QUESTIONS

You will receive an email update when your order is confirmed, picked-up, and delivered. Once Uber/Same day delivery has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your maccosmetics.com account under Order History.

MAC Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.

Uber/Same Day Delivery delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).

Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.com account.

For orders under $200, the courier will leave your package at your door (proof of delivery will be available upon request).
For orders over $200, someone must be present to receive the delivery.

If you cannot be present to receive your $200+ delivery, we recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. The courier will wait for up to 5 minutes after arrival while attempting to reach you. After 5 minutes, your courier will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, the courier will return your order to our store, and you will be charged the non-refundable courier delivery fee.

If attempted delivery fails, Uber/Same Day Delivery will return your order to our store. Your credit card will only be charged the $7.95 + tax Uber/Same Day Delivery fee. All other charges will be refunded within 7-10 business days.

Yes! If you need to contact your Same Day Delivery courier, tap the Help button next to their name. Please note that your Same Day Delivery courier may be unable to respond right away if they are driving.

Tip is included in the $7.95 + tax Uber/Same Day Delivery fee.

Not at this time. If you’d like additional items delivered, visit maccosmetics.com to complete another order.

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.

Once the order is placed, no changes can be made.

Once your order is delivered, you will need to personally take the order back to the store for return. Uber/Same Day Delivery cannot return on your behalf.

Credits are issued to the original form of payment used.

Please Message Us regarding missing or damaged items as soon as possible or call  1-800-588-0070.

Currently, Uber/Same Day Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.

A hold will be placed on your card once the order is confirmed on maccosmetics.com. Your card will be charged once your order is picked up.

If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.

Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at https://www.maccosmetics.com/afterpay

Please Message Us or call contact Online Customer Service at 1-800-588-0070.