MAC Cosmetics Online Return Policy
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from MAC Cosmetics Online only, and all returns are inspected upon return. Products purchased from MAC Cosmetics Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. MAC Cosmetics Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of MAC Cosmetics Online. If issued in these instances, MAC Cosmetics Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment with a few exceptions:
- - For online orders paid for in our free standing store with cash, debit card, or a MAC Cosmetics Online gift card, a check will be issued and mailed to the billing address on the order. Allow up to 30 days for processing.
- - For online orders where payment was split between a MAC Cosmetics Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the MAC Cosmetics Online gift card.
Return policy information for orders placed prior to 11/22/22 below:
At M·A·C Cosmetics Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from M·A·C Cosmetics Online (either online or in a M·A·C Store using our Artist-assisted in-store app), you may return the unused portion for exchange or refund (we’ll even pay for the return shipping fee). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. To start a return click here
You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in the United States (excluding department stores and airport locations).
(Please note: We currently cannot accept gift returns in M·A·C Stores. Message Us for gift return.)
1. FIND A STORE
Use our store locator to find a store near you.
2. BRING IT IN
Bring in the item(s) you are returning and show the Artist your order number from your order or shipping confirmation email.
Return / Exchange FAQs
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.
I used PayPal or Afterpay to make my purchase. Can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal or AFTERPAY, please Message Us or call us at 1-800-588-0070. Our Online Service Team will be happy to assist you in processing your exchanges directly with your PayPal or AFTERPAY account and will require a credit card for processing.
I ordered/received the wrong product. Can I return it?
If your online order is not as expected, please Message Us for assistance.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and please Message Us or call us at 1-800-588-0070.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us or call us at 1-800-588-0070. Our Online Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.
Can I return or exchange a product that was purchased at a M·A·C Cosmetics store or at my local department store counter?
At M·A·C Cosmetics Online, we can only accept returns and exchanges for products purchased on our website or products purchased from M·A·C Online (and shipped to your home) by an Artist using our in-store app. Products purchased from a M·A·C store or at a local M·A·C counter should be returned to the location of purchase. If this is not possible, please Message Us with our Consumer Communications team for assistance.
Can I return or exchange a product that was purchased at M·A·C Cosmetics Online at my local department store counter?
At M∙A∙C Cosmetics Online, we can only accept returns by mail or to a company-owned free-standing M∙A∙C Store in the United States (excluding department stores and airport locations).
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and contact us as soon as possible. Message Us