We appreciate your understanding that due to the large volume of Holiday orders,
additional processing time may occur on standard ground orders.
HOLIDAY SHIPPING TIME FRAMES
For guaranteed Christmas delivery, place orders by the following:
|Monday, Dec. 5||2:00pm ET||
APO/FPO/DPO Military Locations & U.S. Territories
|Thursday, Dec. 15||2:00pm ET||P.O. Boxes|
|Sunday, Dec. 18||2:00pm ET||Standard Ground Service|
|Wednesday, Dec. 21||2:00pm ET||2-Day Air Service|
Buy Online, Pick Up In-Store and Same Day Delivery are now available. Learn More
|Same Day Delivery||$7.95|
* Free standard shipping with $35+ purchases.
SHIPPING TIME FRAMES
|Ship Method||Shipping Timeframe|
|Standard||2-5 Business Days|
|2nd Day||2 Business Days|
|Overnight||1 Business Day|
M•A•C PRO MEMBERS
|$0.00 - $49.99||$7 or FREE with $35||$15.00||$25.00|
TRACK YOUR ORDER
You can check your order status using your order number here – anytime, anywhere.
We do our best to estimate the most accurate delivery time for your convenience. Please note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes or US Territories.
M.A.C Cosmetics Online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 2PM ET will be processed and shipped the same day, depending on product availability. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day.
Please note 2nd Day and Overnight orders may require a signature upon delivery.
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes. APO/FPO/DPO or U.S. Territories.
Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
We currently ship to the following APO / FPO location & U.S. Territories:
AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific
GU - Guam
MP - Northern Mariana Islands
VI - Virgin Islands
FM - Federated States Of Micronesia
MH - Marshall Islands
AS - American Samoa
PR - Puerto Rico
*We regret we are unable to ship to Palau
Overnight and 2nd Day Priority shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii. Orders shipped to P.O. Boxes and APO / FPO addresses must be sent via the United States Postal Service.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. We are currently unable to accept orders billed to or shipped to destinations outside of the United States. Many M•A•C Cosmetics counters internationally will process phone orders. If you have any questions concerning the shipment of your order, please contact us via CHAT LIVE or find a M•A•C store near you.
SHIPMENTS TO FORWARDING COMPANIES
M.A.C Cosmetics Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. M.A.C Cosmetics Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
What if my package is missing?
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: M·A·C Cosmetics Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). M·A·C Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
M.A.C Cosmetics Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.