If your online order is not as expected, CHAT LIVE for assistance.

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.

Discover our Gone But Not Forgotten Program

Some favorites are simply too good to leave behind!

Searching for your signature scent? Reluctant to part with that perfect shade of foundation? The cosmetics industry continuously discontinues products in order to bring consumers the newest trends and innovations. The Estée Lauder Companies Inc. understands that having a beloved product discontinued can be frustrating, and searching for a replacement can be daunting and time consuming. Our Gone But Not Forgotten program brings you beloved beauty icons from our vault. These are discontinued favorites that are rarely found elsewhere. Explore the limited selection and rediscover the products you have missed.

How to shop the GBNF vault:

• Go to CosmeticsCompanyStore.com
• Enter access code GBNF and your email when prompted
• Create an account to browse our collection of available discontinued products.
• Add your favorites to your bag and check out as usual
• Be sure to regularly visit to see what has been added to the site

Availability is limited, get it before it’s gone!

For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, Puerto Rico and Canada, maccosmetics.com and maccosmetis.ca.

Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, we accept billing addresses from the United States, Canada and select international countries.

Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.maccosmetics.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

M·A·C Cosmetics Online does not charge your credit or debit card until your item(s) has shipped (excluding M·A·C Online purchases made using our Artist-assisted in-store app). However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

If your M·A·C Online order is placed by an Artist in a M·A·C Store using our in-store mobile app using a payment card, the full purchase price will be immediately charged to your payment card account at the time of purchase. If you have any questions or concerns regarding a MAC Online order placed in a MAC store, please contact us for assistance. CHAT LIVE

Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

Contact us via CHAT LIVE.

Thank you for being a loyal M·A·C fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page. Please be advised that persons purporting to represent M·A·C have been offering fraudulent franchise opportunities on various website. Please do not respond to any such solicitations, and if you are contacted directly regarding any such opportunities, please do not pay any money and immediately contact Copyright Agent c/o Legal Department at copyright@estee.com.

While we truly appreciate the enthusiasm and support from the content creation, influencer and blogging community, we are not accepting incoming partnership or collaboration requests at this time. A member of our team or a reputable media agency working on our behalf will initiate contact directly should a potential partnership opportunity arise. We’re grateful for your interest in working with M·A·C and encourage you to stay connected with us through our social channels.

FSAs and HSAs are employee benefit plans offered by some employers in the United States that allow eligible employees to set aside pretax dollars from their paycheck into a dedicated account to pay for eligible healthcare-related expenses. These expenses can include things like doctor visits, prescriptions, and certain skincare products. Always check your plan for specifics.

Broad spectrum sunscreens with SPF 15 or higher and acne treatments at M·A·C may be eligible for FSA/HSA reimbursement. You can shop the selection here.

• Sunscreen: Broad spectrum sunscreens with SPF 15 or higher are generally eligible for reimbursement through your FSA/HSA, including lotions, moisturizers, lip balms, powders, and more.
• Acne Treatments: Products that treat acne are generally eligible for reimbursement through your FSA/HSA, including acne-targeted facial cleansers, spot treatments, body washes, and more.

The list of approved FSA and HSA items is maintained by the IRS and can change at any time. Reimbursement for any FSA/HSA purchase is at the discretion of your benefits provider, so always check with your provider for guidance on product eligibility.

At this time, M·A·C does not accept FSA/HSA debit cards as a form of payment. However, you can still use your FSA or HSA to get reimbursed for eligible products you buy! Here's how:

1. Pay with a traditional credit card or debit card. Pay for your FSA/HSA-eligible items with a credit card or debit card in store or online at maccosmetics.com.
2. Submit a claim for reimbursement. Submit your receipt and any other required documents to your benefits provider for reimbursement. Remember to check with your provider to understand what documentation is required for your claim. For most FSA/HSA plans, the information needed is usually included in your order confirmation email or the emailed in-store receipt (tip: be sure to request an emailed receipt at checkout).
3. Get reimbursed! File a claim with your FSA or HSA provider using the information you gathered. They will reimburse you for eligible purchases.

In most cases, you do not need a prescription to purchase eligible over-the-counter healthcare products with your FSA/HSA dollars. Items like sunscreens and acne treatments can typically be bought without a prescription. However, some FSA/HSA plans require a letter of medical necessity for specific skincare products, so please check with your benefits provider to confirm your purchase meets their requirements.

Yes. When you buy FSA/HSA-eligible products, you still earn M·A·C Lover Rewards just like you do with other purchases.

If you need to return an FSA/HSA-eligible product, you should follow our standard return policy. Once your return is approved, the funds will be refunded to your original payment method. If you have filed for reimbursement for your purchase of an FSA/HSA-eligible product, you should contact your benefits provider to determine what additional steps are needed.