Need it today? Get it today
with Buy Online, Pick Up
In-Store —now available
at your M·A·C store.


Want it even quicker? Get your
online order delivered straight
to you in as little as two hours
with Same Day Delivery.
1. Select Buy Online, Pick Up
In-Store at checkout and
choose your location.
2. We’ll email you when your
products are ready to pick up
at your local M∙A∙C store.
3. When you arrive, be ready
to provide your confirmation
email and a valid ID that
matches the name on your order.


WITH Same Day Delivery ($7.95)
1. Select Same Day Delivery at checkout and enter your address to confirm Same Day Delivery to your destination.
2. Choose a delivery window
during checkout.
3. Track your order in real time,
using your confirmation email.
Someone must be present to
receive your delivery for
orders over $200.


Most items should be available for pickup within 24 hours after your order is placed.

You may see a pre-authorization on your selected method of payment prior to pickup. However, you will not be charged until you obtain your merchandise.

Once every item is ready for pickup, you will receive a READY FOR PICKUP notification via email that will be sent to the email address you entered when you placed your order. Your order will be held for three days. Orders not picked up within this time frame will be cancelled.

You will receive a reminder email 24 hours prior to cancellation. If you would like to request a 24-hour extension to pick up your order, please contact the store to avoid cancellation.

Curbside Pickup is now available at select store locations. For select locations, please call when you pull up to the store and we'll be right out with your order. FIND A STORE


1 How do I place and order for In-Store pickup?

When you find an item you'd like to purchase on, add the item(s) to your bag, then select "Buy Online Pickup In Store" in your shopping cart. You will then be able to select a boutique near you that has the items available and in-stock. You can select a boutique to pick up your order from by clicking Change Store.

2 How will I know when my order is ready to be picked up?

Shortly after placing your order, you'll receive a confirmation email that details your item(s), pickup information, and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store. Please wait for this notification before heading to the store to ensure your product(s) are ready to be picked up.

3 How long will the store hold my order?

Once every item in your order is ready for pickup and you're received a notification email that your order is ready at your selected store, your order will be held for three days. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.

4 I can't pick up my order right away. How do I request an extension?

Please contact the store directly to request an extension.

5 What should I bring with me when I pick up my order?

Please bring your order confirmation email (print out or show on your mobile device) and a valid Photo ID.

If you've selected to have someone else pickup your order (proxy pickup), they will need their photo ID and a copy of the order confirmation, which will be emailed to both the purchaser and the person designated to pick up the item(s).

6 When will I be charged?

Your method of payment will not be charged until your order is picked up. While you may see a pre-authorization on your selected method of payment prior to pick up, this will not post to your account until you have retrieved your order.

7 What happens if the item(s) I have selected are not available in store?

We have processes in place to reduce the scenarios in which inventory is not available in store, but there are circumstances in which one or more of your in-store pickup items may not be fulfilled.

If we are unable to fulfill your item(s), you will receive an email notification informing you of the change to your order. You will not be charged for any item(s) that are not fulfilled.

8 What if I want to return or exchange an item when I'm in the store?

No problem, we will happily adjust your order when you arrive for pickup. If you do not want one or more item(s) for your in-store purchase, we will cancel those item(s) from your order and you will not be charged. If you would like to exchange an item for another, we will cancel the original order, and ring up the other item as a new purchase.

9Will I receive samples with my in-store pickup order?

In Store Pickup orders are eligible for samples in store - you will not be able to select samples in checkout.

10Am I able to add promotions / offers to my in-store pickup order?

Please review terms and conditions for the selected promotion to establish eligibility for ‘Buy Online Pickup In Store’ orders. If a ‘Buy Online Pickup In Store’ order qualifies for the selected promotion, you will be able to apply the promo code.



Select a topic below.

1Where is my MAC Cosmetics order?

You will receive an email update when your order is confirmed, picked-up, and delivered. Once Uber/Same day delivery has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your account under Order History.

2How will my MAC Cosmetics order be delivered?

MAC Cosmetics Same Day Delivery is powered by Uber/Same Day Delivery courier network.

3When will I get my items?

Uber/Same Day Delivery delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).

4Can I track my delivery in real-time?

Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your account.

5Do I have to be there to receive my delivery?

For orders under $200, the courier will leave your package at your door (proof of delivery will be available upon request).
For orders over $200, someone must be present to receive the delivery.

If you cannot be present to receive your $200+ delivery, we recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. The courier will wait for up to 5 minutes after arrival while attempting to reach you. After 5 minutes, your courier will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, the courier will return your order to our store, and you will be charged the non-refundable courier delivery fee.

6Will I be charged if I miss my delivery?

If attempted delivery fails, Uber/Same Day Delivery will return your order to our store. Your credit card will only be charged the $7.95 + tax Uber/Same Day Delivery fee. All other charges will be refunded within 7-10 business days.

7Can I contact my Same Day Delivery courier?

Yes! If you need to contact your Same Day Delivery courier, tap the Help button next to their name. Please note that your Same Day Delivery courier may be unable to respond right away if they are driving.

8Do I have to tip my Uber/Same Day Delivery courier?

Tip is included in the $7.95 + tax Uber/Same Day Delivery fee.

9Can I add/remove items to my order once I’ve confirmed order?

Not at this time. If you’d like additional items delivered, visit to complete another order.

10What if I provided the wrong delivery address?

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.

11Can I cancel my Uber/Same Day Delivery?

Once the order is placed, no changes can be made.

12Can I return my order?

Once your order is delivered, you will need to personally take the order back to the store for return. Uber/Same Day Delivery cannot return on your behalf.

13How will credits be issued for my returned order?

Credits are issued to the original form of payment used.

14How do I report missing or damaged item(s) in my order?

Please Message Us regarding missing or damaged items as soon as possible or call  1-800-588-0070.

15Why is Uber/Same Day Delivery not available for me?

Currently, Uber/Same Day Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.

16When will my credit card be charged?

A hold will be placed on your card once the order is confirmed on Your card will be charged once your order is picked up.

17Will I be charged if my order gets cancelled?

If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.

18Can I use AfterPay for my Uber/Same Day Delivery order?

Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at

19Still have questions?

Please Message Us or call contact Online Customer Service at 1-800-588-0070.