We apologize for discontinuing your favourite M·A·C Cosmetics product - before doing so we take into account many important factors:

1. Another similar product has been developed which we feel provides better performance.

2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate.

3. Customer preferences, purchasing patterns.
You can shop for discontinued M·A·C Cosmetics products while supplies last within Goodbyes.

For assistance with locating a M·A·C product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 5pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within M·A·C's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 5pm EST, Monday through Friday.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.

If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact M·A·C Cosmetics Online Customer Service for US orders at 1-800-588-0070 or via Email.

Thank you for your interest in M·A·C Cosmetics. We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time.

While M·A·C does offer advanced classes for professional artists in select cities in North America, we do not have anything of this sort for aspiring artists just starting out.

For a Makeup Artist position within a Department or Specialty store that carries M·A·C Cosmetics, please inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for the counters in your area, search for a store in the bottom left navigation.

If you have a M·A·C Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.

For questions regarding the status of your order, you may contact our customer service representatives at 1-800-588-0070 or by email. Please include your order number with all inquiries.

We currently ship to the following APO / FPO locations: AA - Armed Forces Americas AE - Armed Forces Europe AP - Armed Forces Pacific We currently ship to the following U.S. Territories: GU - Guam MP - Northern Mariana Islands VI - Virgin Islands FM - Federated States Of Micronesia MH - Marshall Islands PW - Palau AS - American Samoa Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. See shipping rules and restrictions.
We are currently unable to accept orders billed or shipped to destinations outside of the United States. Please note, many M·A·C Cosmetics counters internationally will process phone orders. Please enter your location in the left navigation to locate a store near you.

Thank you for your interest in M·A·C Cosmetics. We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time.

To inquire about positions available in our corporate offices or corporate field positions, please send a cover letter and resume to:

Deborah Brown
Executive Director, Human Resources
M·A·C Cosmetics
575 Broadway, 2nd Floor
New York, NY 10012
U.S.A.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday will be processed on the following business day. Shipping charges start at $4.95 and increase with the value of your order. The order value is the subtotal of your order not including tax or gift wrap charges. If your order only contains M·A·C Gift Cards, you will be charged $5.00 for Standard Shipping, $10.00 for Second Day Shipping, $15.00 for Overnight Shipping. Sending an M·A·C Online EGift Card via email is free of charge. The order total used to calculate Shipping and Handling fees will not include the value of the purchase of M·A·C Gift Cards or eGift Cards.
1-2 business days 5-7 business days Same Day* 2-3 business days Same Day** 1-2 business days $0.00 - $25.00 $5.00 $10.00 $15.00 $25.01 - $40.00 $6.00 $11.00 $16.00 $40.01 - $60.00 $7.00 $12.00 $17.00 Over $60.00 FREE $5.00 $10.00
* 2nd Day orders will be processed the same day the order is placed if your order is received by 11:00 am EST. Orders received after 11:00 am EST will be processed on the next business day. 2nd Day orders may require a signature upon delivery. ** Overnight orders will be processed the same day the order is placed if your order is received by 11:00 am EST. Orders received after 11:00 am EST will be processed on the next business day. Overnight orders may require a signature upon delivery.

Enter your location in our left navigation to locate M·A·C Cosmetics near you. M·A·C Cosmetics are also available Online at Nordstrom.com and Macys.com. M·A·C PRO Members can purchase M·A·C Cosmetics Online with their discount at MACPRO.com.

M·A·C Cosmetics offers makeup consultations at all our M·A·C counter locations. Consultations offer you the opportunity to work with our professionally-trained M·A·C Artists. Enter your location in the bottom left navigation to find a M·A·C near you.

Backordered items will be shipped separately as soon as they become available at no extra cost. Backordered items will be shipped via the same delivery method selected for the original order.

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back to M·A·C Program. By returning six [6] M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you receive a free M·A·C Lipstick of your choice as our thanks to you.

Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, these colours are excluded from this program.

Submit your M·A·C Form.