Top Enquiries

We apologize if your favourite M·A·C Cosmetics product has been discontinued. Please be assured that before doing so we take into account many important factors:

1. Another similar product has been developed which we feel provides better performance.

2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate.

3. Customer preferences, purchasing patterns.
You can shop for discontinued M·A·C Cosmetics products while supplies last within Goodbyes.

We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you are returning an item(s) received as a gift, please check the box marked "Gift Return" on the back of the invoice.

For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:

M·A·C Cosmetics Online

Customer Returns

7603 Trade Port Drive

Louisville, KY 40258

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records.

Regrettably, return shipping and handling charges are not refundable. M·A·C Gift Cards and eGift Cards cannot be returned or exchanged.

In the case of damaged items, please refer to the Damaged Items section below..

Your return will be processed promptly upon its arrival.

Please note: Only products purchased from MACCosmetics.com may be returned for refund. Products purchased at MACCosmetics.com are not accepted for return at M·A·C Retail Stores or department store locations. M·A·C Gift Cards and eGift Cards can not be returned or refunded.

If you have questions about returns, please contact us by phone at 1-800-588-0070 or via our Email Us Page.

DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-588-0070. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time.

While M·A·C does offer advanced classes for professional artists in select cities in North America, we do not have anything of this sort for aspiring artists just starting out.

For a Makeup Artist position within a Department or Specialty store that carries M·A·C Cosmetics, please inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for the counters in your area, search for a store.

If you have a M·A·C Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.

For questions regarding the status of your order, you may contact our customer service representatives at 1-800-588-0070 or by email. Please include your order number with all inquiries.

We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section in our Web site at this time.

To inquire about positions available in our corporate offices or corporate field positions, please send a cover letter and resume to:

Deborah Brown
Executive Director, Human Resources
M·A·C Cosmetics
130 Prince St, 3rd Floor
New York, NY 10012
U.S.A.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday or Holidays will be processed on the next business day. Standard Shipping charges start at $5.00 and increase with the value of your order. If your order only contains a M•A•C Gift Card(s), Standard Shipping is complimentary. A charge of $5.00 applies for Second Day Shipping and $10.00 for Overnight Shipping. There are no Shipping and Handling charges when sending a M•A•C Online EGift Card. Please note, we are currently offering Free Standard Shipping on all orders.
$0.00 - $25.00 $5.00 $10.00 $15.00 $25.01 - $40.00 $6.00 $11.00 $16.00 $40.01 - $50.00 $7.00 $12.00 $17.00 Over $50.00 FREE $5.00 $10.00 1-2 business days 5-7 business days Same Day* 2-3 business days Same Day** 1-2 business days
* 2nd Day orders will be processed the same day the order is placed if your order is received by 11:00 AM EST. Orders received after 11:00 AM EST will be processed on the next business day. 2nd Day orders may require a signature upon delivery. ** Overnight orders will be processed the same day the order is placed if your order is received by 11:00 AM EST. Orders received after 11:00 AM EST will be processed on the next business day. Overnight orders may require a signature upon delivery.

M•A•C Cosmetics offers makeup consultations at all of our M•A•C counter locations. Consultations offer you the opportunity to work with our professionally-trained M•A•C Artists. Go to our Find Stores page to locate M•A•C near you.

Go to our Find Stores page to locate M•A•C Cosmetics near you. M•A•C Cosmetics are also available Online at Bloomingdales.com, Nordstrom.com, Dillards.com and Macys.com. M•A•C PRO Members can purchase M•A•C Cosmetics Online with their discount at MACPRO.com.

M•A•C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail accounts, they are purchasing genuine M•A•C products. Please  with an artist or call 1.800.588.0070 if you have further questions.

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back to M·A·C Program. By returning six [6] M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you receive a free M·A·C Lipstick of your choice as our thanks to you.

Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, these colours are excluded from this program.

Submit your Back to M·A·C Form.