FREQUENTLY ASKED QUESTIONS

Select a topic below.

1 HOW DO I FIND M·A·C PRODUCTS?

Go to our Find Stores page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online at Bloomingdales.com, Nordstrom.com, Belk.com, Dillards.com and Macys.com. M·A·C Pro Members can purchase M·A·C Cosmetics online with their discount at macpro.com

M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products. Please CHAT LIVE with an Artist or call 1.800.588.0070 if you have further questions.

2 HOW CAN I WORK FOR M·A·C?

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

3 HOW DO I BECOME A M·A·C ARTIST?

We are always looking for bright, energetic individuals to represent us.

While M·A·C offers advanced classes for professional artists in select cities in North America, we do not have courses for aspiring artists.

For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please inquire at the M·A·C counter. You can also inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for stores in your area, go to Find Stores.

4 HOW CAN I BOOK A MAKEUP APPOINTMENT?

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

5 HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.

6 HOW DO I RECYCLE M·A·C PRODUCTS?

OUR BACK TO M·A·C PROGRAM

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program. By returning six (6) M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you will receive a free M·A·C lipstick of your choice as a thank you.

Since 100% of the selling price of VIVA GLAM Lipsticks and Lipglass is provided to organizations that help people living with HIV/AIDS, these are excluded from this program.

Submit your Back To M·A·C form.

US residents, mail to: M·A·C Cosmetics Online Customer Returns, 7603 Trade Port Dr, Louisville, KY 40258

Canadian residents, mail to: M·A·C Cosmetics Online Customer Returns, 550 Petrolia Rd, Toronto, ON M3J 2W

7 WHERE IS MY ORDER?

Access your order status and history by signing in to your account. You can also reach us 24/7 at toll-free 1.800.588.0070, email us or CHAT LIVE with us (Mon–Fri 8AM–10PM EST, Saturday and Sunday 10AM–8PM EST).

8 CAN I RETURN OR EXCHANGE AN ITEM?

If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased through maccosmetics.com, please click here for step-by-step directions. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.

DO YOU SHIP INTERNATIONALLY?

maccosmetics.com is unable to accept orders to be shipped to destinations outside of the US and Canada. We apologize for any inconvenience. Please visit our international store locator.

10 HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us within one hour of placing your order via our 24/7 toll-free number, 1.800.588.0070, and we will do our best to accommodate your request.

11 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us at 1.800.588.0070 for assistance.

12 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 1.800.588.0070 for assistance.

13 WHEN I EXCHANGE AN ITEM, THERE ARE TWO TRANSACTIONS ON MY CREDIT CARD. CAN YOU EXPLAIN?

When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.

14 WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.

For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1.800.588.0070 between 9AM–5PM Monday–Friday, and a member of our Gone But Not Forgotten program will be happy to assist you.

15 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

Go to our email submission form, call us toll free at 1.800.588.0070.