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Programs / Services
M·A·C Cosmetics is committed to serving the needs of the makeup professional. The M·A·C PRO Membership Program is a paid for membership program open to makeup artists and other creative talent who use makeup as a primary part of their work. The program offers the makeup professional a direct link to the M·A·C world as well as member-exclusive benefits. For further information about program eligibility and details about membership benefits please visit M·A·C PRO or contact 1-877-553-5536 (available Monday through Friday from 9:00 am to 5:00 pm EST) or via email.
Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back to M·A·C Program. By returning six [6] M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you receive a free M·A·C Lipstick of your choice as our thanks to you. Please note, Lipsticks provided at no charge cannot be returned or exchanged. Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, these colours are excluded from this program.

Print a Back to M·A·C Form

US Residents Mail to:
M·A·C Cosmetics Online
Customer Returns
7603 Trade Port Drive
Louisville, KY 40258

Canadian Residents Mail to:
M·A·C Cosmetics Online
Customer Returns
550 Petrolia Road
Toronto, Ontario M3J 2W

Most primary packaging of M·A·C products is accepted as Back to M·A·C "currency." M·A·C does not accept the following as a part of the program:

1. Secondary packaging of any sort [paper box, plastic/cellophane wrapper, shopping bags, etc.]

2. Samples [sample containers, special/trial size products for promotional/seasonal kits]

3.Cosmetic applicators/tools [disposables, puffs, sponges, scissors, spatulas, swabs, sharpeners, tweezers, curlers]

4. Accessories [bags, belts, makeup cases, lashes, Blot Film].

In addition to our "Back to M·A·C Program," M·A·C uses minimal packaging and recycled paper to paperboard packaging in our offices, manufacturing and distribution facilities. Vegetable-based inks are used for printing whenever possible. At M·A·C we share your concerns about the environment and we are continually looking for ways to address those concerns while providing our customers with complete product satisfaction and safety.
We apologize for discontinuing your favorite M·A·C product - before doing so we take into account many important factors:

1. Another similar product has been developed which we feel provides better performance.

2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate.

3. Customer preferences, purchasing patterns.
I need help finding the right product. Is there a M·A·C Makeup Artist I can email for answers and advice?

Yes! We have M·A·C Makeup Artists available to answer your emails. Tell us about yourself and what you want to know. A M·A·C makeup artist will personally answer your questions and provide helpful suggestions. For an immediate response between the hours of 10 am and 10 pm EST Monday through Friday,
chat live
with a M·A·C Makeup Artist Online.
I would love to have my makeup done by a M·A·C Artist. How do I make that happen?

M·A·C offers makeup consultations at all our M·A·C counter locations. Consultations offer you the opportunity to work with our professionally-trained M·A·C Artists.

We recommend you contact your local counter or store to schedule an appointment and confirm the costs involved for the services you desire. Enter your location in the left navigation to locate a counter or store near you.