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Returns
If for any reason you are not happy with your purchase on maccosmetics.com, you may return the unused portion to us for a refund or exchange.
If your purchase was completed on or after February 3, 2014, you are eligible for free return shipping. To receive free shipping on your return package, please follow the steps below:
1. Call us at 1-800-588-0070. Our Makeup Artists will be happy to help you find a product to better suit your needs or refund your purchase price.
2. A free return label will be provided to you via email. Simply print the label and affix it to the return package.
3. To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
-If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
-If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
4. Follow the shipping instructions provided in the email containing the prepaid label to send your return package.
If you wish to return item(s) purchased at maccosmetics.com prior to February 3rd, please follow the steps below:
1. Please fill out the Return Merchandise/ Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.*
-If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include payment information on the back of the invoice.
-If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
2. Make a copy of the completed invoice for your records (optional)
3. Affix the return label provided on the original invoice to the outside of the return package.

If the label is not available, all returns should be addressed to:
US Residents Mail to:
MAC COSMETICS ONLINE
CUSTOMER RETURNS
7603 Trade Port Drive
Louisville, KY 40258

Canadian Residents Mail to:*
MAC COSMETICS ONLINE
CUSTOMER RETURNS
550 Petrolia Road
Toronto, Ontario M3J 2W3
For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We're sorry, return shipping fees are not refundable if your order was purchased prior to February 3rd. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-588-0070. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

*Please note: Only products purchased on maccosmetics.com may be returned for refund or exchange. Online orders shipped to Canada are not eligible for Free Return. M·A·C Gift Cards and eGift Cards cannot be returned or refunded. Products purchased at MACCosmetics.com are not accepted for return at M·A·C Retail Stores or department store locations. See below for additional details for M·A·C Retail Store Return Policy.
Online purchases cannot be returned to M·A·C Retail Stores. Merchandise purchased at a M·A·C Retail Store can be exchanged or refunded at a M·A·C Retail Store within 30 days of purchase with an original M·A·C store receipt. Refunds will be credited to the original form of payment at the receipt price.
If you have questions about returns or exchanges, please contact us by phone at 1-800-588-0070.