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| Are M·A·C Products oil free? Most M·A·C products are oil free. Some M·A·C products do contain natural oils which function as emollients (for example: orange oil, jojoba oil). These oils provide benefits for the skin such as prevention of water loss. For questions about specific products, please Email an Artist. Where are the Pro Palettes and the refill pans? We no longer carry Pro Palette Products online. We apologize for any inconvenience. However, the Pro Palettes are available exclusively through our direct mail order service and at M·A·C stores. To place an order, please call M·A·C at 1-800-387-6707 (available Monday through Friday from 9:00 am to 5:00 pm EST) or locate a M·A·C store. Why does M·A·C discontinue certain products? We apologize for discontinuing your favorite M·A·C product - before doing so we take into account many important factors: 1. Another similar product has been developed which we feel provides better performance. 2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate. 3. Customer preferences, purchasing patterns. Gone But Not Forgotten For assistance with locating a M·A·C product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 5pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative. Please note that a search may only be initiated for products within M·A·C's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products. If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 5pm EST, Monday through Friday. I want to sell M·A·C products. What should I do? While we appreciate your interest in M·A·C products, please be advised that our products are distributed for sale only at our authorized retail store accounts, the majority of which are located in major department stores or international perfumeries. While there are other points of sale, we are not seeking to expand our distribution network at this time. We do not offer franchises. Are samples available for M·A·C products? Samples are not currently available from MACCOSMETICS.com. However, if you need any assistance in selecting products, an online M·A·C Artist will be happy to provide you with a personalized recommendation. Chat Live with a M·A·C Artist. Email a M·A·C Artist. You may also visit a M·A·C counter, where a M·A·C Artist will gladly help you. Many M·A·C products are available as custom samples and may be supplied upon request. Locate a store near you. |
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