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Item Availability
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you
will be notified via Email and advised of the expected ship date of the backordered item.
Backordered items are shipped as soon as they are available. Please be assured that you
will not be charged for any item until it is shipped. If for any reason you wish to cancel
a backordered item, please contact us at
1-800-588-0070
and we will be happy to assist you.
Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item
with a maximum purchase of $500 per customer.
If you have any questions please
contact us at 1-800-588-0070 or via Email and we will be happy to assist.
Offer Codes
Steps for redeeming an Offer Code:
1. Enter your Offer Code on the "Billing" page
2. Offer codes are case sensitive and should be entered exactly as they appear.
When an Offer Code is accepted, the offer will be displayed in the "Order Review".
Important Notes: One (1) Offer Code may be used per order. Promotional offers and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift Cards.
Sales Tax
We are required by law to collect state sales tax on orders being
shipped to the following states -
AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MA,
MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, WA.
and all Canadian provinces and territories. Sales tax will be
assessed on the total purchase*, including shipping and handling
charges. If you have other questions regarding sales tax, please feel free to Email Us.
*Purchases paid for with M·A·C Gift Cards are subject to applicable sales tax. No sales tax is charged when buying M·A·C Gift Cards.
Payment Options
Accepted payment methods:
American Express
Discover
MasterCard
Visa
M·A·C Gift Cards with a PIN Code for orders shipping to the US
M·A·C Online eGift Cards for orders shipping to the US
We're sorry, we do not accept
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with issuing banks and billing addresses outside the U.S. or Canada
Important information:
For your security, your billing name and address must match that of the credit card used for payment.
We reserve the right to cancel any order that does not match these criteria.
Order Inquiries
With a M·A·C Account, you can check the status of your most recent orders by visiting our
Order Status page.
This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the United States, when you click on
Order Status page, you will be prompted to log
in with your Email address and password. An order summary page will provide you with detailed information
about your current and past orders. After your order is shipped, your tracking number, if available, will
be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view
the delivery status of your order. Please note: some carriers may not have tracking information available
for up to 24 business hours after the order is shipped.
For orders shipped within Canada, shipping status is not available Online. You may call the Canadian
fulfillment center for information regarding your order at
1-800-387-6707. Please refer to your order number whenever contacting M·A·C Customer Service.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation.
You will not be billed for any cancelled items. If you are interested in placing a new order or if you have
questions about a cancelled order, please contact M·A·C
Cosmetics Online Customer Service for US orders at
1-800-588-0070, for Canadian orders at 1-800-387-6707 or via Email. |
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M·A·C, Make-up Art Cosmetics, Inc. All worldwide rights reserved.
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