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Temporarily Out of Stock/Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via Email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at 1-800-588-0070 and we will be happy to assist you.
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Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of $500 per customer. If you have any questions please contact us at 1-800-588-0070 or via Email and we will be happy to assist. |
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Steps for Redeeming an Offer Code
1. Enter your Offer Code on the "Billing" page
2. Offer codes are case sensitive and should be entered exactly as they appear.
Important Notes: One (1) Offer Code may be used per order. Promotional offers and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift Cards. When an Offer Code is accepted, the offer will be displayed in the "Order Review".
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Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, WA. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
* Purchases paid for with M·A·C Gift Cards are subject to applicable sales tax. No sales tax is charged when buying M·A·C Gift Cards.
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Accepted Payment Methods
American Express
Discover
MasterCard
Visa
M·A·C Gift Cards with a PIN Code for orders shipping to the US
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We're Sorry, We Do Not Accept
CODs
Layaway plan
Personal Checks
Money Orders
Credit cards with issuing banks and billing addresses outside the U.S.
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Important information
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
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With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the United States, when you click on Order Status page, you will be prompted to log in with your Email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
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Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact M·A·C Cosmetics Online Customer Service for US orders at 1-800-588-0070 or via Email.
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